FAQs

What time can I check-in?

Guaranteed check-in time is 14:00 (2pm). If your room is ready prior to 14:00 (2pm) our reception team will message the mobile number provided with the booking to advise early check-in is available.

If you are arriving after 18:00 (6pm), please phone reception to arrange our after hours check-in facility.

What time is check-out?

Standard check-out time is 10am. Late checkouts are available if requested with management. Extra charges may apply.

If I cancel my reservation will I be charged?

Our standard cancellation policy requires booking cancellations or changes to be advised to us by 2PM (14:00) hotel time, two (2) days prior to arrival. Over peak periods, special events and group bookings alternative cancellation policies may apply. The cancellation policy will be communicated during the booking process and can be supplied in a confirmation email when requested.

Is there an on-site restaurant?

Our on-site restaurant is now open for all guests and the public. Pilot Station Pizza is available for Takeaway, Delivery and Dine-in from 4:30pm 6 days a week (closed Sundays). Bookings are essential. Restaurant is licensed. No BYO.

Do you have BBQ Facilities?

Our outdoor BBQ facilities are available for all guests. BBQ tools are available from reception during your stay. We ask that all guests clean up after use and use bins provided.

Are you pet-friendly?

Unfortunately we are currently not pet-friendly. There are other great pet friendly options in South West Rocks. Please contact our reception team for more details if required.

Do you have kitchenette facilities in your rooms?

All our rooms come with basic kitchenette facilities including bar fridge, microwave, toaster and kettle. Our Deluxe rooms also include a sink.