Changes to Keep You Safe

1 month ago | by

We’re making changes to the way we do business during COVID-19 to ensure our guests, staff and community remain safe.

As a family owned and operated business, the health and safety of our guests, staff and community is our highest priority. Over the coming weeks we will be finalising important changes we are making to our business to keep everyone safe during COVID-19.


Staff Training

All our staff have been provided with additional COVID-19 training and online courses in preparation for increased accommodation demands

Cleanliness

Our high level of cleanliness remains in place along with extra measures we are taking to ensure guest safety. These include the following:

  • During this time we will not be providing daily Housekeeping Services. This is to limit contact between guests. Guests are able to contact reception for additional items where needed during their stay. For stays 5 or more nights, one (1) Full Service will be provided where your linen will be changed.
  • Increased cleaning of our communal areas and guest facilities throughout the day by trained staff. This will include high touch areas at reception.
  • All room keys will be disinfected after each guest

Guest & Staff Safety

Self check-in facilities are now available for guests who wish to limit face to face contact. If you wish to utilise this service please contact our reception team prior to your arrival to arrange.

Hand sanitizer stations will be made available to all guests throughout the motel and on-site facilities.

Extensive signage will be placed around the motel grounds to ensure Australian Government and NSW Government guidelines are followed. This includes social distancing practices and signs and symptoms of COVID-19.

Contact-less payment is required for all bookings via credit card prior to your arrival.

We are encouraging all guests and staff to download the COVIDSafe app.

Booking Terms and Conditions

Our flexible booking options will apply until further notice. 24 hour cancellation is required or a one nights fee will be applied.

A credit card will still be required to guarantee all bookings and will be charged on your day of arrival.

All guests staying on-site at the Costa Rica Motel are required to be listed on the booking with contact details including name and phone number. This is to assist NSW Health with contact tracing if it is required at any stage.

Guests will be required to fill out a declaration form prior to arrival regarding their recent travel details.


If there are any questions or you require further information, please do not hesitate to call our management team on 02 6566 6400 or email stay@costaricamotel.com.au.

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