Changes to Keep You Safe

2 years ago | by

We’re making changes to the way we do business during COVID-19 to ensure our guests, staff and community remain safe.

As a family owned and operated business, the health and safety of our guests, staff, community and most importantly our family is our highest priority. We have made changes to the way we operate to keep everyone safe during COVID-19.

Information for your stay

Check-In

Self check-in facilities are available for guests who wish to limit face to face contact. If you wish to utilize this service please contact our reception team prior to your arrival to arrange.

On arrival we ask that all guests entering the reception area wear masks and continue to practice social distancing measures in line with NSW Government guidelines.

All guests staying on-site will be required to register at reception during check-in. This will include name and contact number. Sign in via the Service NSW QR Code is not compulsory but is available to all guests if they choose to use it.

Contact-less payment is preferred for all bookings either by credit card or direct deposit prior to arrival. Please contact our team to discuss your payment options.

Housekeeping

Our high level of cleanliness remains in place along with extra measures we are taking to ensure guest safety.

Housekeeping Services will be completed upon guest request only by placing the ‘Please make up my room’ sign on the door. To ensure social distancing, staff will not be permitted to enter when the room is still occupied.

Due to staff shortages daily housekeeping may be unavailable at times. Additional items will be delivered by our team when required.

Additional COVID-19 Safety Measures

Hand sanitizer stations are available to all guests throughout the motel and on-site facilities.

Increased cleaning of our communal areas and guest facilities will occur throughout the day by trained staff. This will include high touch areas at reception and our recreational facilities.

Extensive signage will be placed around the motel grounds to ensure Australian Government and NSW Government guidelines are followed. This includes social distancing practices and signs and symptoms of COVID-19.

Testing positive to COVID-19 during your stay

Any guest who tests positive while on-site are required to follow the below steps:

  • Contact our management team to advise of your positive COVID-19 test result. Our team will provide you a guide for self-isolation and support services for our area.
  • If you cannot safely stay in your current room and separate from all other people, an alternate room can be provided if available (at an additional cost).
  • Guests must remain inside their own room and must avoid common areas, such as a pool, laundry facilities or shared outdoor area.
  • Where there are shared corridors, do not open your door without wearing a mask
  • Open windows if possible/safe to maximize fresh air and natural ventilation
  • Housekeeping will collect rubbish from outside the room and deliver any additional items required.

Booking Terms and Conditions

Our flexible booking options will apply until further notice. We ask that all guests choose to make their booking direct with us either through our website, over the phone or via email. This is to ensure you are looked after with flexible cancellation policies and for the ease of refunds and credits where applicable. For further information on our Terms and Conditions please click here.

For all direct bookings a credit card will be required to guarantee all bookings and payment taken on your arrival.

All guests staying on-site at the Costa Rica Motel are required to be listed on the booking with contact details including name and phone number. This is to assist NSW Health with contact tracing if it is required at any stage.


If there are any questions or you require further information, please do not hesitate to call our management team on 02 6566 6400 or email stay@costaricamotel.com.au.

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